Refund policy
& Return Policy – Blissway
We’re committed to delivering happiness through our innovative, high-quality gadgets. If something isn't right, we're here to help.
📦 QUICK START
To initiate a return, please email us at hello@blissway.online with your order number, reason for return, and attach an unboxing video. You may also contact us via our website here.
⚠️ Unboxing Video is Mandatory
For all damage, defect, or missing item claims, an unedited unboxing video from the moment the package is opened is required for verification. Claims without a video will not be accepted.
🔁 RETURN WINDOW
Returns must be requested within 14 days of delivery. After 14 days, we cannot accept return or refund requests.
❌ DAMAGED OR INCORRECT ITEMS
If your order arrives broken, defective, or incorrect:
Report within 48 hours of delivery.
Must include unboxing video and photos of the issue.
For items above ₹1,500, inspect at delivery and report immediately.
We will offer:
A replacement, or
A full refund to your original payment method.
🔄 RETURN PROCESS
Email us at hello@blissway.online with required details and media.
If eligible, you'll receive return instructions and shipping info.
We’ll process your return within 1–2 weeks of receiving it.
💰 REFUND OPTIONS
Original Payment Method (3–5 business days to reflect)
Store Credit or Gift Card (on request)
Replacements shipped after return is verified
🚚 SHIPPING & FEES
Return Shipping: Paid by customer if returning due to personal preference.
Restocking Fee: 30% fee applies to all returns not related to defects or wrong item.
Original Shipping Fee: Non-refundable.
Refused or Unclaimed Packages: No refund will be issued.
🔄 "NO LONGER INTERESTED" RETURNS
This includes:
Changed mind
Bought elsewhere
Didn’t like design or fit
Didn’t meet expectations
⚠️ These will be accepted with:
30% restocking fee
Return shipping borne by customer
Product must be unused and in original condition
Initiated within 14-day window
❌ NON-RETURNABLE ITEMS
Custom, handmade, or made-to-order items
Health & personal care items
Shoes, bed & bath textiles
Clearance or Sale items
Gift Cards
📦 DELIVERY & CLAIMS
Return labels expire in 15 days.
Claims for “Delivered but not received” must be raised within 48 hours of delivery status.
Carrier investigation is required before issuing any refunds in such cases.
⚖️ DISPUTES & CHARGEBACKS
Transit Disputes
Do not open payment disputes while your product is in transit. Tracking proof is valid evidence. Premature disputes void your refund eligibility.
Chargebacks
Customers must contact us first before raising a dispute with a payment provider.
We retain detailed records (tracking, delivery proof, customer support logs) and will use them to contest fraudulent chargebacks.
Fraudulent disputes may result in account bans and collection actions.
📸 PHOTO & VIDEO REQUIREMENTS
All return or damage claims must include an unedited unboxing video starting from the moment the package is opened. This protects both customers and us from misuse and ensures a fair return process.
📬 CONTACT US
Questions? Need help with a return?
Reach out to our support team at hello@blissway.online or contact us via our Support Page.
Blissway – Luxury Living, Worry-Free Shopping.